Shipping Policy

Where we ship

Culture Junkies currently ships to eligible addresses within the United States. Available destinations and shipping methods are shown during checkout.

Contact [email protected] before ordering if you have questions about whether we can deliver to your location.

Processing and delivery estimates

Some products are printed and packed in-house, while others are produced by a print-on-demand fulfillment partner. Processing time is separate from carrier transit time.

Estimated processing times:

• In-house merchandise: ordinarily 2–5 business days.
• Print-on-demand merchandise: ordinarily 3–7 business days.
• Mixed orders: processing depends on each item and may result in separate shipments.

These are practical estimates, not guaranteed delivery dates. Weekends, holidays, high-volume periods, product availability, severe weather, carrier delays, and production problems may extend delivery times.

If an unexpected delay materially affects an order, we will contact the customer using the email address supplied at checkout and provide the available options.

Shipping charges

Shipping charges are displayed before the order is submitted. They may depend on the products, quantities, fulfillment method, destination, and available delivery services.

Orders with an eligible merchandise subtotal of at least $75 receive free standard shipping when that offer is displayed at checkout. Taxes, gift cards, discounts, and other adjustments may affect eligibility. The threshold and eligible destinations may change for future orders.

Mixed and separate shipments

An order containing both in-house and print-on-demand merchandise may arrive in two or more packages. Separate packages may have different tracking numbers and delivery dates.

Receiving one package does not necessarily mean the remaining products are missing.

Tracking

When tracking is available, it will be sent to the email address supplied with the order. Tracking information may take time to update after a shipping label is created.

Incorrect addresses

Customers are responsible for providing a complete and accurate shipping address. Contact [email protected] immediately if an address needs correction.

Once an order enters production or ships, we may be unable to change or redirect it. Additional shipping costs may apply if a package is returned because of an incorrect, incomplete, or undeliverable address.

Carrier delays and missing packages

A carrier’s delivery scan does not always mean the package was placed at the customer’s front door. Before reporting a missing delivery, please:

1. Check around the delivery location.
2. Ask household members or neighbors.
3. Review the tracking information.
4. Allow one additional business day for an early delivery scan.

If the package remains missing, contact [email protected] with the order number and tracking details. We will help investigate with the carrier, but replacement or refund eligibility may depend on the investigation results.

Damaged packages or products

Photograph the package and damaged merchandise as soon as possible. Send the order number and clear photographs to [email protected] within seven days of delivery.

Keep the item and packaging until we confirm whether they are needed for the claim.

International orders

International shipping is not currently offered unless it appears as an available option during checkout. Customers should not use package-forwarding services without understanding that Culture Junkies cannot guarantee delivery after the package reaches the forwarding company.