Refund and Returns Policy

Return window

Contact [email protected] within 30 days of delivery to request a return. Include:

• Your order number.
• The product being returned.
• The reason for the request.
• Photographs if the item is defective, damaged, or incorrect.

Do not mail a return until you receive return instructions. Items sent without authorization may be delayed or returned to the sender.

Standard return eligibility

Unless an exception below applies, an item may be returned when it is:

• Unworn and unwashed.
• Free from odors, stains, hair, and damage.
• In its original condition.
• Returned with any original packaging or tags that accompanied it.

Trying on an apparel item for fit does not by itself make the item ineligible, provided it remains in new condition.

Defective, damaged, or incorrect products

If Culture Junkies or its fulfillment partner sends the wrong item, wrong size, materially defective print, or a product damaged before delivery, contact [email protected] within seven days of delivery.

Include clear photographs of the product, packaging, garment label, and print issue. Once verified, we may offer a replacement or refund at no additional shipping cost.

Minor differences in color, print placement, or appearance that normally result from screen displays and garment production are not necessarily defects.

Size and preference returns

Customers are responsible for checking the applicable size guide before ordering. If the correct product was delivered but the customer selected the wrong size or changed their mind, the item may qualify for a standard return if it satisfies the eligibility conditions.

Unless otherwise agreed, the customer is responsible for return shipping on size, preference, and buyer-remorse returns. Original shipping charges are not refundable in these circumstances.

Non-returnable products

The following are generally not returnable unless they arrive defective or incorrect:

• Personalized or custom-made products.
• Digital products.
• Gift cards.
• Clearance or final-sale merchandise clearly identified as non-returnable.
• Worn, washed, altered, damaged, stained, or unsanitary merchandise.
• Items returned outside the approved return period.

Exchanges

Because inventory and print-on-demand availability can change, we cannot guarantee direct exchanges. The most reliable option may be to return an eligible item for a refund and place a new order.

We will explain the available option after reviewing the request.

Return shipping

Return instructions and the appropriate return location will be provided by email. Products may have different return locations depending on whether Culture Junkies or a fulfillment partner produced them.

Do not return merchandise to the address printed on a shipping label unless we specifically instruct you to do so.

Customers are encouraged to use a trackable service and retain the shipping receipt. Culture Junkies is not responsible for customer returns lost before reaching the designated return location.

Refund processing

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the payment provider or bank to post the refund.

The following amounts may be deducted where applicable:

• Original shipping charges on preference-based returns.
• Customer-paid return shipping.
• Loss in value resulting from use or damage beyond reasonable inspection.

We will notify you if a return is rejected or if a deduction applies.

Cancellations

Send cancellation requests to [email protected] as soon as possible. We cannot guarantee cancellation after production or fulfillment begins, particularly for print-on-demand products.

If an order has already shipped, the standard return rules will apply.